Privacy Policy
Nicecool Co., Ltd. (hereinafter referred to as the "Company") complies with the relevant laws and regulations regarding personal information protection that information and communications service providers must adhere to, such as the Personal Information Protection Act, the Act on Promotion of Information and Communications Network Utilization and Information Protection, the Protection of Communications Secrets Act, and the Telecommunications Business Act. The Company has established this Privacy Policy to ensure the protection of users' rights and interests.
Items of Personal Information Collected and Methods of Collection
Purpose of Collection and Use of Personal Information
Retention and Use Period of Collected Personal Information
Procedures and Methods for Destruction of Personal Information
Sharing and Provision of Personal Information
Installation/Operation and Rejection of Automatic Personal Information Collection Devices
Personal Information Manager and Contact Information
Reporting and Dispute Resolution regarding Personal Information
a. Items of Personal Information Collected The Company collects the following personal information for purposes such as online consultation (quotation requests, service requests) and service consultation (A/S inquiries):
Name, mobile phone number, email address, service usage records, access logs, and access IP information.
b. Methods of Collection The Company collects personal information through the following method:
Customer support inquiries.
The Company utilizes the collected personal information for the following purposes: a. Fulfillment of Service Contracts
Provision of services and content.
Development of new services, provision of customized services, statistical analysis for service optimization and advertising, verification of service validity, provision of event and promotional information, analysis of access frequency, and statistics on user service usage.
The retention period for personal information is 5 years.
In principle, the Company destroys personal information without delay once the purpose of its collection and use has been achieved. The procedures and methods for destruction are as follows:
a. Destruction Procedures
Personal information is not used for any purpose other than its intended retention, except as required by law.
b. Destruction Methods
Personal information printed on paper is shredded or incinerated.
Personal information stored in electronic file formats is deleted using technical methods that prevent the recovery of records.
The Company uses personal information only within the scope specified for collection and use and does not disclose or provide it to third parties beyond this scope. Exceptions are made in the following cases:
When the user has provided prior consent for the provision or sharing of information to a third party.
When required by legal provisions, or when requested by investigative agencies in accordance with the procedures and methods stipulated by law for investigation purposes.
Nicecool does not use "cookies," which store and periodically retrieve information about users.
The Company designates the following department and Personal Information Manager to protect customer personal information and handle complaints related to it:
Personal Information Manager: Director Shin Seong-ah
Phone Number: 031-742-3733
Email: sales@nicecool.com
You may report any personal information protection complaints arising from using our services to the Personal Information Manager. The Company will provide prompt and sufficient responses to user reports.
For reporting or consultation regarding personal information infringement, please contact the KISA (Korea Internet & Security Agency) Personal Information Infringement Report Center. Furthermore, if you have suffered financial or mental damages due to personal information infringement, you may apply for remedy to the KISA Personal Information Dispute Mediation Committee.
For other inquiries or consultations regarding personal information infringement, please contact the following organizations:
Personal Information Dispute Mediation Committee (www.1336.or.kr / 1336)
e-Privacy Mark Certification Committee (www.eprivacy.or.kr / 02-580-0533~4)
Supreme Prosecutors' Office Cyber Crime Investigation Center (
National Police Agency Cyber Terror Response Center (www.ctrc.go.kr / 02-392-0330)